Wellbeing and leadership coaching for Education Practitioners

Case study: Know You More and Education Scotland

Wellbeing & leadership coaching
Internal & external coaches
People supported
In the summer of 2020, The Covid-19 Education Recovery Group (CERG) approved a package of additional professional learning support for education staff after having identified a need for such provision for professionals across a range of areas within the education sector.

The outline of this Scottish Government funded package and what it should include was developed in partnership by the Scottish Government, Education Scotland (ES), GTC Scotland (GTCS), with Know You More selected as the coaching delivery partner.

The challenge

Education Scotland had found that the wellbeing concerns of education practitioners had dramatically increased during the pandemic. It was agreed that a suite of coaching services should be put in place not only to address those issues, but to deliver them as part of a more rounded coaching approach that would become embedded as a best practise model. Initially targeted at a range of groups that included:
  • Headteachers
  • Deputes and Teachers with pastoral care and child protection responsibilities
  • Early Learning and Childcare Centre Managers
  • CLD Managers
The coaching programmes needed to be hosted and delivered digitally as well as be flexibly structured to include both internal and external coaches.

The solution

Know You More designed the coaching offering in close collaboration with Education Scotland, providing a hosting, matching and provision management solution able to meet the flexibility requirements by bringing together and supporting diverse groups of internal and external coaches.

The 800+ hours of coaching have equipped education practitioners with the skills required to better navigate the challenges of their field, as well as those very specific strategies needed to overcome the obstacles thrown up by a national health emergency.

Over 600 practitioners across the sector have benefitted and of those, 96% said that they would highly recommend coaching to a friend or colleague. Feelings of being overwhelmed have been addressed with one to one coaching, improving wellbeing and delivering proven strategies that combat isolation and help to navigate complex leadership decisions.

The results

Average coachee Net Promoter Score
Before/After Scores
How confident are you in being able to manage your own health and wellbeing at this time?
Before/After Scores
How would you score your confidence in managing challenges and opportunities in the current context?

What they said...

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Education Scotland

Education Scotland 4

Ideally, it would be fantastic if every practitioner had the opportunity to be coached or to coach. We need to build that capacity within the system.

Louise Sanders, Lead specialist for professional learning and leadership at Education Scotland

Education Scotland

Education Scotland 3

By better managing my own workload and work-life balance, I have been more effective when working with and supporting the young people in my care.

Education Scotland coacheee

Education Scotland

Education Scotland 2

It just gives them that time and space in which to think – beyond the incredibly challenging situation we’re currently living in. The coaching sessions might address a professional matter – for a headteacher it may be the direction of their school, for example. Or they might have a personal issue they want to talk about.

Louise Sanders, Lead specialist for professional learning and leadership at Education Scotland

Education Scotland

Education Scotland 1

This has been a real lifeline for me. I would highly recommend that every manager access this service.

Education Scotland coachee
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